Annoying customer service « Adamwgordon's Blog

I explained I was only going to be booking the room if the spa treatments were available. After going round in circles, I booked the room but after 10 minutes waiting, no-one at the hotel answered the phone. ... The world works in mysterious ways…. Footnote: I've heard these big companies are pretty responsive to blogs so fingers crossed this one's done the trick and I get an M&S Christmas Hamper, 2010 First Class Season Ticket and a weekend at the Waldorf Astoria NYC. ...