American Airlines offers miles, not cash, for canceled flight ...

I thought he was joking at first, but unfortunately he wasn't. The flight was not canceled due to weather, but mechanical issues. I spent the next couple of hours on the phone with American Airlines' customer service office, ... “When we arrived at the hotel, there was a computer glitch and they could not find our reservation,” Bonnie wrote The Fixer. It took a while to sort out, but when the hotel finally re-booked their stay, they told Bonnie the room charge would be ...